Problems with Your Pool?

You can also review our How To page for tips on doing some of the common tasks for your pool

Cloudy Water

If you have Cloudy Water problems - read on here. We have some suggestions that should help you. Also try Filtration vs. Chemistry. It may be a problem that Backwashing may help. If you have a DE (Diatomaceous Earth) Filter we have some suggestions here.

Mold, Algae, Stains in the Pool

• The Bold Mold
• Oh No - The "Pink Stuff"
• White Water Mold
• Green Algae
• How to Tackle Staining

Maintenance and Balancing Packages

Family Pools provides pre-selected packages of Chemicals to help you for the whole season (Maintenance) and for problems that occur through the season (Balancing).

Why won’t my Vacuum work?

First, make sure you are setting up your vacuum right. It could be something simple like you have your hose on backwards. Did you even know that you could put your hose on backwards? - see Manual Vacuuming.

Make sure your filter is working at it optimal. What kind of filter do you have?

• DE (Diatomaceous Earth) Filter
• DE Cartridge Combination Filter
• Cartridge Filter
• Sand Filter

Backwashing may help as well. Read about it here.

• A few more things to check:
• Make sure you don’t have any air in your system- see checking for air leaks.
• Make sure your skimmer does not have any cracks in it. If it does, you may have been experiencing some water loss.
• Speaking of water loss, make sure your water level is high enough to vacuum.

Lastly, if all else fails, call Will at 978-688-8307 ext. 14. We don’t like to think about it but it is possible to have a cracked suction line which would interfere with your vacuuming. Will can schedule a service tech to come out and pressurize the lines or troubleshoot the problem.

My Chlorinator is not dissolving Chlorine properly

For general Chlorinator trouble-shooting, read on here. If you have a DE (Diatomaceous Earth) Filter we have some suggestions here. Backwashing may help as well. Read about it here.

My Chlorinator Cap is stuck

For general Chlorinator trouble-shooting, read on here.

My Floor Jets are not going up and down like they should

What kind of filter do you have?

• DE (Diatomaceous Earth) Filter
• DE Cartridge Combination Filter
• Cartridge Filter

Backwashing may help as well. Read about it here.

My Pressure Gauge is really high from what it normally is

What kind of filter do you have?

• DE (Diatomaceous Earth) Filter
• DE Cartridge Combination Filter
• Cartridge Filter

Backwashing may help as well. Read about it here.

What Chemicals do I put in for New Plaster?

We have some suggestions for you to use in conjunction with your contractor's recommendations

DE powder is getting back into my Pool

Check out our information on Multiport Functions and Filter Cleaning.

How do I get to your Stores?

You can get directions to either of our stores on our Directions page.

What are your Hours?

Our store hours are on our Contact Us page. This includes both our MA and NH stores.